Major success stories that our founder has been involved in have included;

• Development and support of Point of Sale systems for multiple Financial Services organisations improving the service offered by the Business Development Consultants and meeting industry regulations

• Transformation of IT application support departments following acquisitions and mergers, resulting in cost savings and service improvements

• Managing the introduction of 3rd party software development, support and testing functions through selection, appointment and on-going management of the business relationship

• The building of an internal application support function that overcame a major business risk due to the existing support function not joining the newly created organisation following an acquisition

• Consolidation of an EMEA IT Service Management capability, merging 12 independent service departments into a single multi-lingual operation, to provide a lower cost centralised service in line with business strategy

• Introduction of portfolio management disciplines and processes, improving the overall project delivery to the business

• Introduction of service management processes and tools to support legal and regulatory requirements

• Service improvement initiatives to improve quality service and reduction in operational costs, resulting in a 20% saving and a 60% improvement in customer satisfaction rating

• Service Management consultancy at a large financial services organisation
  • Reviewing and overseeing the introduction of new service management processes
  • Ensuring new processes are fit for purpose
  • Assist in the implementation of self-service service management tool based on Service-Now

• Organisational review of IT Infrastructure Operations department
  • Identification of new structure to meet changing business requirements
  • Recommendation for transformation steps to implement new organisation model
• Transformation consultancy for global ICT services and solutions provider
  • Working with a major telecommunications company on a number of projects focused around firewall security, physical security and service management process review

• Leadership and management of operational service management team providing Service Desk, Incident Management, Change Management, Problem Management, Reporting and IT Support capability across the EMEA region