Success Stories

Major success stories that our founder has been involved in have included;

  • Development and support of Point of Sale systems for multiple Financial Services organisations improving the service offered by the Business Development Consultants and meeting industry regulations
  • Transformation of IT application support departments following acquisitions and mergers, resulting in cost savings and service improvements
  • Managing the introduction of 3rd party software development, support and testing functions through selection, appointment and on-going management of the business relationship
  • The building of an internal application support function that overcame a major business risk due to the existing support function not joining the newly created organisation following an acquisition
  • Consolidation of an EMEA IT Service Management capability, merging 12 independent service departments into a single multi-lingual operation, to provide a lower cost centralised service in line with business strategy
  • Introduction of portfolio management disciplines and processes, improving the overall project delivery to the business
  • Introduction of service management processes and tools to support legal and regulatory requirements
  • Service improvement initiatives to improve quality service and reduction in operational costs, resulting in a 20% saving and a 60% improvement in customer satisfaction rating
  • Service Management consultancy at a large financial services organisation
    • Reviewing and overseeing the introduction of new service management processes
    • Ensuring new processes are fit for purpose
    • Assist in the implementation of self-service service management tool based on Service-Now
  • Organisational review of IT Infrastructure Operations department
    • Identification of new structure to meet changing business requirements
    • Recommendation for transformation steps to implement new organisation model
  • Transformation consultancy for global ICT services and solutions provider
    • Working with a major telecommunications company on a number of projects focused around firewall security, physical security and service management process review
  • Leadership and management of operational service management team providing Service Desk, Incident Management, Change Management, Problem Management, Reporting and IT Support capability across the EMEA region